1 Our Quote
1.1 Our quote, unless otherwise stated, does not include insurance, or any fees, or taxes payable to government bodies or agencies.
1.2 Our Quotation is valid for fourteen days from the date of issue. Unless already included in Our Quotation, reasonable additional charges will apply in the following circumstances:
1.2.1 If your items are not available for collection on the date agreed for collection;
1.2.2 Where We have given You a price including re delivery from store within Our Quotation and the re-delivery from store has not taken place within six months from the date of the issue of the quotation;
1.2.3 Our costs change because of currency fluctuations, changes in taxation, freight, fuel, ferry or toll charges beyond our control.
1.2.4 The work is carried out on a Saturday, Sunday, or Public Holiday or outside normal hours
(08.00-18.00 hrs) at your request.
1.2.5 We have to collect or deliver goods at your request above the ground floor / Curbside.
1.2.6 If You or Your agents request collection or access to your goods whilst they are in store;
1.2.7 We supply any additional services, including moving or storing extra goods (these conditions apply to such work).
1.2.8 We have to pay parking or other fees or charges in order to carry out services on Your behalf. For the purpose of this agreement parking fines for illegal parking are not fees or charges and You are not responsible for paying them.
1.2.9 There are delays or events outside Our reasonable control which increase or extend the resources or time allowed to complete the agreed work.
1.2.10 We agree in writing to increase Our limit of liability set out in Clause 8.1 prior to the Shipment being collected;
1.3 You agree to pay any reasonable charges arising from the above circumstances.
2 Work Not Included
2.1 Unless agreed by us in writing, we will not:
2.1.1 Dismantle or assemble furniture of any kind.
2.1.2 Move or store any items excluded under Clause 4.
3 Your Responsibilities
3.1 It will be your sole responsibility to:
3.1.1 Arrange adequate insurance cover for the goods submitted for Shipment and/or storage, against all insurable risks as Our liability is limited under clauses 8.1 and 8.2. We offer insurance for your goods, which will be offered to you before you have booked your storage.
3.1.2 Obtain at Your own expense, all documents, permits, permissions, licences, customs documents necessary for the items in the boxes to be stored.
3.1.3 Pay for any parking or meter suspension charges incurred by Us in carrying out the work, for either collection or delivery of your boxes.
3.1.4 Be personally present throughout the collection and delivery of the Shipment. In the event that you can’t be present we accept no responsibility for any items not collected / packed or any items that are packed and removed in error.
3.1.5 Where We provide You with inventories, receipts, waybills, job sheets or other relevant documents You will ensure that they are signed by You as confirmation of collection or delivery of the Goods.
3.1.6 Provide Us with a correct and up to date contact address, telephone number and email address during Shipment transit and/or storage of goods.
3.2 Other than by reason of Our negligence or breach of contract, We will not be liable for any loss or damage, costs or additional charges that may arise from failure to discharge these responsibilities.
4 Goods not submitted for storage
4.1 Unless previously agreed in writing by a director or other authorised company representative, the following items must not be submitted for Storage and will under no circumstances be stored by Us. The items listed under 4.1.1 below may present risks to health and safety and of fire. Items listed under 4.1.2 to 4.1.7 below carry other risks and You should make Your own arrangements for their transport and storage
4.1.1 Prohibited or stolen goods, drugs, pornographic material, potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms, ammunition, printer cartridges and Lithium batteries, Alcohol, liquids tobacco, and glass bottles.
4.1.2 Jewelry, watches, trinkets, precious stones or metals, money, deeds, legal documents (including passports) securities, stamps, coins, or goods or collections of any similar kind.
4.1.3 Any goods likely to encourage vermin or other pests or to cause infestation or contamination.
4.1.4 We shall notify you in writing as soon as practicable if any of the Goods, are in our opinion hazardous to health, dirty or unhygienic or likely to attract vermin or pests and under what conditions we would be prepared to accept such Goods or whether we refuse to accept them. Should we refuse to accept the goods We will have no liability to You.
4.1.5 Perishable items and/or those requiring a controlled environment.
4.1.6 Any animals, birds, fish, reptiles or plants.
4.1.7 Goods which require special licence or government permission for export or import.
4.2 If You submit such goods without Our knowledge We will make them available for Your collection (where a charge will be applied) and if You do not collect them within a reasonable time We may apply for a court order to dispose of any such goods found in the consignment. You agree to pay Us any charges, expenses, damages, legal costs or penalties reasonably incurred by Us in disposing of the goods.
Ownership of items and goods in storage and/or transit
5.1 By entering into this Agreement, you guarantee that:
5.1.1 The goods to be Stored and/or transported are Your own property, or the goods are Your property free of any legal charge; or
5.1.2 You have the full authority of the owner or anyone having a legal interest in them to enter into this Agreement and You have made the owner fully aware of these terms and conditions prior to entering into this Agreement and that they have agreed to them.
5.1.3 If at any time between the start of this agreement and its termination another person has or obtains an interest in the goods You will advise Us of their name and address in writing immediately.
5.1.4 You will provide a full indemnity and pay Us in respect of any claim for damages and/or costs brought against Us if either statement made in 5.1.1 or 5.1.2 is untrue.
5.1.5 If You wish to transfer responsibility of this Agreement to a third party You will advise Us in writing giving Us their full name and address. We will issue a new agreement to them. Our Agreement with You will remain in force until We have received a signed agreement from the third party.
6 Postponement and Cancellation Charges.
6.1 If You postpone or cancel this Agreement, We reserve the right to charge you a reasonable postponement or cancellation fee according to how much notice is given as set out below
6.1.1 A Full refund of your deposit will be made as long as we have not provided any goods or services. As an example, a driver making his way to you to collect your goods is a service that has been provided, so a full refund would not be given.
6.1.2 If services have been provided and agreement commenced you are 100% Liable for all the charges.
6.2 “Working Days” refers to the normal working week Monday to Friday and excludes weekends and Public Holidays.
7 Payments and Refunds
7.1 Unless otherwise agreed by Us in writing, payment is required in full by cleared funds within 2 working days of the goods being collected/delivered for storage. In default of such payment We reserve the right to refuse to commence the storage process until such payment is received. Storage payments must be paid in advance NOT arrears.
7.2 If payment is not received within 48 Hrs of the invoice date. late payment fees will be applied at the following rate: £25.00 and £25.00 for every additional week thereafter, After 8 weeks of non payment of any outstanding fees or charges your consignment will be disposed of at Plymouth Box Storage’s discretion.
7.3 REFUNDS Policy All refunds are to be made at management's discretion without prejudice. The Client has the right to cancel the contract within 7 days of payment of the deposit as long as no goods or services have been delivered. Refunds will be made to the card that the deposit was taken from. All refunds must be request via email to
7.4 Refunds may take up to 14 working days to appear on the card statement, we are not liable for any costs incurred to you as a result of this.
8 Our liability for Loss and/or Damages
8.1 We do not know the value of Your goods, therefore We limit Our liability to a fixed limit per item. The amount of liability We accept under this agreement is reflected in Our charges for the work. If You wish Us to increase Our limit of liability per item You agree to pay a higher price for the work as stated in Condition 1.2.10 (Our Quotation).
8.2 Unless otherwise agreed in writing, if we are negligent or in breach of contract, We will pay You up to £40 for each Box which is lost or damaged as a direct result of any negligence or breach of contract on Our part to cover the cost of repairing or replacing that item.
8.3 We do not accept responsibility or liability for any damage caused as a result of improper packing of items in the box.
8.4 For the purposes of this Agreement an item is defined as:
8.4.1 The entire contents of a box, parcel, package, carton, or similar container; and
8.4.2 Any other object or thing that is shipped / handled or stored by us.
9 Exclusions of Liability
9.1 We shall not be liable for loss or damage caused by fire or explosion. It is Your responsibility to insure Your Goods against fire or explosion.
9.2 We shall not be liable for delays or failures to provide the services under this Agreement as a result of war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, adverse weather, third party industrial action, or other such events outside our reasonable control.
9.3 No employee of Ours shall be separately liable to you for any loss, damage, failed delivery, errors or omissions under the terms of this Agreement.
9.4 Where goods are handed out from our store, Our liability will cease upon handing over the goods to You or Your authorised representative (see Clause 10.1 below).
9.5 We will not be liable for any loss or damage caused by Us or Our employees or agents in circumstances where:
(a) There is no breach of this Agreement by Us or by any of Our employees or agents
(b) such loss or damage is not a reasonably foreseeable result of any such breach.
10 Time Limits for Claims
10.1 If You or Your authorised representative collect the goods, We must be notified in writing of any loss or damage at the time the goods are handed to You or Your agent or as soon as practically possible.
10.2 For goods which We deliver, You must advise us in writing of any loss and damage within seven days of delivery by Us. We may agree to extend this time limit upon receipt of Your written request provided such request is received within seven (7) days of delivery. Consent to such a request will not be unreasonably withheld.
11 Delays in Transit
11.1 Other than by reason of Our negligence or breach of contract, We will not be liable for delays in transit.
11.2 If through no fault of ours We are unable to deliver Your goods, We will take them into store. The Agreement will then be fulfilled and any additional service(s), including storage and delivery, will be at Your expense.
11.3 Any delivery times quoted by Us are estimated and based upon information known to Us at the time. Delivery times may vary due to a number of factors outside Our control, including but not limited to unforeseen traffic delays or mechanical issues with our vehicles. We will advise You of any material changes to the delivery times as soon as We become aware of them. We will not be liable for any loss or damage incurred by You as a result of delays in transit time unless directly attributable to Our negligence or breach of contract.
12) Lien - Our Right To Hold Your Items
“Lien” is the legal right of the Company to hold goods until the customer has paid all outstanding charges. We shall have a right to withhold and ultimately dispose of some or all of the goods if You fail to pay the charges and any other payments due under this or any other Agreement. (See also Clause 16). These include any charges that We have paid out on Your behalf. While We hold the goods, You will be liable to pay all storage charges and other costs (including legal costs) reasonably incurred by Us in recovering Our charges and applying Our right of lien. These terms and conditions shall continue to apply.
13 Disputes and/or Complaints
13.1 The Contract (including any non-contractual matters) is governed by the law of England and Wales.
13.2 Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
13.3 We try to avoid any dispute, so we deal with complaints as follows: In the case of a dispute, customers should contact us via email to find a solution. We will aim to respond with an appropriate solution to the dispute within 5 days.
14.1 We reserve the right to sub-contract some or all of the work and/or services we offer.
14.2 If We sub-contract, then these conditions will still apply.
15 Price Changes
15.1 We review our storage charges periodically. You will be given 30 days’ notice in writing of any increases.
15.2 If you have paid for the entire duration of your storage in advance, then that price will be honoured and you will not be subject to any price changes for the duration of your storage agreement.
16 Our Right To Sell and/or Dispose Of Your Goods
16.1 If payment of Our charges relating to Your goods is in arrears, and on giving You 30 days’ notice, We are entitled to require You to remove Your goods from Our custody and pay all money due to Us. If You fail to pay all outstanding amounts due to Us, We may sell or dispose of some or all of the goods without further notice. The cost of the sale or disposal will be charged to You. The net proceeds will be credited to Your account and any eventual surplus will be paid to You without interest. If the full amount due is not received, We may seek to recover the balance from You..
17 Contract Termination
17.1 If payments are up to date, We will not end this contract except by giving You 30 days’ notice in writing.
17.2 If You wish to terminate Your storage contract, You must give us at least 10 working days’ notice (working days are defined in Clause 6.2 above). If We can release the goods earlier, We will do so, provided that your account is paid up to date. Charges for storage are payable to the date when the notice should have taken effect.
18.1 Your privacy is critical to us. We respect your privacy and comply with the General Data Protection Regulation with regard to your personal information.
18.3 For the purposes of these Terms and Conditions:
a. 'Data Protection Laws' means any applicable law relating to the processing of Personal Data, including, but not limited to the Directive 95/46/EC (Data Protection Directive) or the GDPR.
b. 'GDPR' means the General Data Protection Regulation (EU) 2016/679.
c. 'Data Controller', 'Personal Data' and 'Processing' shall have the same meaning as in the GDPR.
18.4 We are a Data Controller of the Personal Data we Process in providing the Services and Goods to you.
18.5 Where you supply Personal Data to us so we can provide Services and Goods to you, and we Process that Personal Data in the course of providing the Services and Goods to you, we will comply with our obligations imposed by the Data Protection Laws:
a. before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;
b. we will only Process Personal Data for the purposes identified;
c. we will respect your rights in relation to your Personal Data; and
d. we will implement technical and organisational measures to ensure your Personal Data is secure.
18.6 For any enquiries or complaints regarding data privacy, you can e-mail:
19 Items rented to you
19.1 We offer heavy-duty plastic boxes for rental for you to use in our box storage service.
19.2 In the case that a box we have rented to you is not returned to us within 14 days of request, or is damaged, we reserve the right to charge the full cost of its replacement, which at time of writing is £19.95.
19.3 Rental fees for all boxes begin from the date of delivery to you until the date of return to our custody.
20 Collection and Delivery costs
20.1 We offer delivery and collection of boxes from £2.95. This price is for the postcode areas PL1, PL2, PL3, PL4, PL5, PL6, PL7, PL8 and PL9.
20.2 Delivery and collection will be arranged with the customer during normal working hours. Monday to Friday 9am to 5pm.
20.3 Delivery or collection outside of these postcodes will incur an additional cost that will be discussed on an individual basis.